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Graphs as Lateral Thinking for ITOps

16 Jul 2019 by Isaac Rosado Neo4j Knowledge Graph ETL DevOps ITSM ITOps ITIL

Graphs as Lateral Thinking for ITOps

“Lateral thinking” was a big topic back in 2004 when I was in the Network Operations Center (NOC) business; one definition is: “(lateral thinking) is the solving of problems by an indirect and creative approach, typically through viewing the issue in a new and unusual light.”If it works, don’t touch itBut the world of NOC operations, and generally IT Operations was anything but creative, not because we didn’t appreciate innovation per se, but because we valued reliability, consistency an uptime above all things, and those outcomes are the result of a long tradition in IT of approaching change, the natural...