GraphAware Blog - ITOps

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Insightful IT Operations with Hume

Insightful IT Operations with Hume

30 Nov 2020 by Luanne Misquitta · 5 min read Hume Neo4j ITOps

Graphs are a perfect fit for IT Operations. Right from dependency management to impact analysis and capacity to outage planning, the interconnectedness of the components that make up networks and services, modelled naturally as a graph enable various teams such as support, help desk and devops to navigate potentially complex relationships.BackgroundThe size of networks has been rapidly increasing and along with it, assets such as applications, services, and devices.IT managers and operations teams have been facing challenges around quick response times and incident analysis due to the inability of traditional databases, such as relational, to process heavily hierarchical and interconnected...

Graphs as Lateral Thinking for ITOps

Graphs as Lateral Thinking for ITOps

16 Jul 2019 by Isaac Rosado · 6 min read Neo4j Knowledge Graph ETL DevOps ITSM ITOps ITIL

“Lateral thinking” was a big topic back in 2004 when I was in the Network Operations Center (NOC) business; one definition is: “(lateral thinking) is the solving of problems by an indirect and creative approach, typically through viewing the issue in a new and unusual light.”If it works, don’t touch itBut the world of NOC operations, and generally IT Operations was anything but creative, not because we didn’t appreciate innovation per se, but because we valued reliability, consistency an uptime above all things, and those outcomes are the result of a long tradition in IT of approaching change, the natural...